History
My first job was as a box boy for Hughes Markets. For those of you that remember Hughes Markets, they were very big on customer service, produce, free knife sharpening and the proper way to bag groceries. For example, most of us know that eggs, bread and tomatoes should not be on the bottom of the bag. To bag groceries, we survey the groceries, cans and boxed items are used as the base to provide support for lighter items. As you work from bottom to top, distribute the weight and maximize the space. Bagging groceries for Hughes Markets was such a big deal that we actually had annual top box boy contests in which store’s employees would compete against each other for the coveted title. The criteria was based on time, style, structure and look. Ultimately, the contest was designed for box boys to take pride in their work as this is usually the last chance for the company to make a good impression to the consumer.

Control – Is harder to manage but will typically produce better results. If the bags are properly filled you’ll carry less of them into your house, the grocery store uses less bags and it is easier on the environment.
How does this pertain to my fleet. . . less options provide for tighter control. For example, tell a driver to use 3 locations that are near your home base. This forces your driver plan his/her route effectively because they cannot get fuel outside the parameters that you set. Secondly, your drivers are happy because that is one less thing they have to think about. In addition, mileage, fuel consumption and shrink/slippage are reduced because your drivers are not flipping through a 500 page site locator or getting turned around.
Convenience – Notice the plastic bag above. Way easy for the box person to throw your items in it, you end up with a ton of bags, with 1 or 2 items in each, not to mention that the company needs to carry twice the inventory and it’s harder on the environment. While it seems great you pay for it. Think about it, do you have an iphone — It sure is convenient to get on the internet anytime you need it. But at $99+ /month your paying for that convenience. Same goes for managing your fleet. If you really don’t need 270,000 locations across the United States then you shouldn’t be paying for a fleet card that allows for that. Secondly, most of the drivers that I’ve talked with have told me that they plan their routes according to where they get fuel, so it would seem that all this convenience is unnecessary.
So Why Control and Convenience is like Paper vs. Plastic?
Reasoning
Simple, it’s easier. 9 out 10 times the box person won’t offer paper. It is easy for them to throw your groceries in a plastic bag versus asking what you would like. Same goes for fleet management, it’s easy to say I want 270,000 locations because I don’t know where my drivers are going to be vs. saying, “we travel here, here and here and you are going to fuel at these authorized locations”.
So the next time you go to the grocery store, get paper. And the next time your thinking about how to manage your fleet, start with control and open up convenience based on your fleets’ needs.
Good luck and in case you haven’t guessed I’m a fan of paper bags.
Z
Bobby Fleet Manager Wall